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Returns
Our no quibble guarantee means that if for any reason you are unhappy with the item you have purchased and return it to us in a re-saleable condition within 7 days with the packaging it came in, we will issue a full refund. This does not affect your statutory rights.
Please include a copy of the Sales Invoice, if the original is not available, with your return and give a reason why it is being returned. Wrap the package securely and post it at your expense to:
Customer Services
Toys-Direct.biz
The Old Post Office
Lower Boddington
Daventry
NN11 6YB
UK
We regret postage and packing costs are direct costs which we incur, and cannot be refunded. We strongly recommend that you obtain a free proof of posting from your Post Office.
Should the goods be damaged or faulty, please contact us by sending an e-mail to customer-services@toys-direct.biz or call us on 020 8123 4670, before 12:00 hours.